General conditions

Thank you for your interest in one of our holiday homes. The primary target groups of the holiday flats are friends or families who would like to spend time together in a pleasant environment and warm atmosphere. Parties and/or bachelor parties are not allowed.

The entire property is non-smoking and we cannot allow pets. When booking, you must agree to the house rules and general rental conditions. Below are our full rental and booking conditions:
General booking condition. When booking the holiday home, you agree to the rental conditions as described in this document. Please therefore read them carefully before booking. These general conditions apply to all properties under our management of "Ancia Real Estate", hereinafter referred to as "holiday home lessor".
Only if the lessor agrees in advance and in writing to deviate from these general terms and conditions. These changes will then be mentioned on the booking confirmation sent by e-mail. The tenant can therefore in no case claim the application of his own general terms and conditions, if any.

- Tenant: the customer who rents the holiday home.
- Landlord: the owner (or his agent) of the holiday home rented.

Booking
- All bookings are made via our website.
- This method of booking is binding. When a booking is made, the general terms and conditions come into force.
- The landlord has the right to refuse a booking in case of strong suspicion that it does not comply with the general rental conditions.
- Advance of 50% of the holiday price and the deposit 300€ to be transferred after confirmation of the booking within 5 days.
- Balance to be transferred 45 days before arrival. The deposit will be refunded within the week after the final cleaning. If the deposit is not paid within these 5 days, the dates will be released again.
- The property and contents are delivered in good condition. The inspection is always carried out before arrival; if any damage is found, it must be reported immediately. The final check is made when the meter readings are taken after the check out. This can be done in the presence of the tenant at his request.

Cancellations
- Tenant cancellations must be notified to us by telephone and confirmed in writing by e-mail to booking@holidayerntals.com, enclosing the reservation confirmation, after which we will send a cancellation confirmation.
- For cancellations up to 45 days before the start of the rental period, 25% of the total rental sum will be charged.
- Between 45 days and 30 days before the start of the rental period, 50% of the total rental price will be charged.
- In case of cancellation within 30 days before the start of the rental period, the full invoiced amount will be due.
- The deposit will be refunded upon cancellation.
- In case of non-payment or late payment of the deposit and/or balance of the rental price and deposit, the owner is entitled to cancel the booked period for renting the holiday home in accordance with the cancellation conditions.
- Cancellation by the owner If circumstances or force majeure force the owner to cancel the holiday home already rented, the tenant will be notified immediately and the owner will immediately refund the amount already paid. The tenant has no more or other right than to reclaim the paid amount.

Rental price

- The rental price of the holiday home is described on the website www.anciarealestate.com and is set out in the rental agreement.
- The rental price includes "normal" consumption of water and electricity. This is also quantified in the rental agreement and is based on the historical consumption of previous guests. If deliberate and/or excessive consumption is observed (non-exhaustive list of examples: charging electric car(s), leaving sauna unused, windows and doors wide open with heating or Airco on,...) a surplus will be charged.

Liability of the tenant

- The rented holiday home must be occupied by the tenant, his co-tenants or his visitors with due care and diligence, respecting the tranquillity for the surroundings.
- The main tenant is liable for damages caused by him/her, by co-tenants or by any visitors, even if they are found after his/her departure. If damage is observed after the main tenant's departure, he/she will have to comply with the landlord's decision.
The house rules, which are present in the holiday home, are an integral part of the rental agreement and must therefore be strictly observed. Some important points from it, though not an exhaustive list:
- The tenant must ensure that no noise pollution is caused to local residents. In case of infringement, all persons will be removed from the holiday home without prior warning and without refund of rental fees.
- No furniture may be moved.
- It is not allowed to organise bachelor parties and/or drinking parties in the holiday home. In case of infringement, the rental period will be broken and all guests removed. This without the tenant having any right to recover the remaining rent.
- A non-smoking policy applies in the holiday home. Outside the holiday home, smoking is allowed, but
- The tenant must remove cigarette butts at all times at the latest when leaving the holiday home.
- The use of drugs and/or narcotics is strictly prohibited. If drugs and/or narcotics are used, the rental agreement will expire immediately and further access to the property will be refused immediately, without refund of the deposit or any compensation.
- The tenant is requested to be insured for damages to third parties such as liability insurance (family insurance). The tenant is advised to insure his civil liability, in case of fire of the holiday home concerned caused by him. Please check with your insurance agent.
- Regarding pets (not in all homes):

1. Allowed pets: Only pre-approved pets are allowed in the selected rental property.
2. Liability: Tenants are fully responsible for any damage caused by pets, such as damage to floors, walls, furniture, or other property.
3. Repair and costs: All costs of repairing damage caused by pets will be charged to the tenant. This may be deducted from the security deposit or charged separately.
4. Cleaning: Any additional cleaning costs required due to pets are the responsibility of the tenant.
5. Departure inspection: Damage caused by pets will be carefully inspected during the final inspection.

Liability of the lessor

- The owner cannot accept liability for loss, theft, damage or injury of any kind caused to tenants of the holiday home (both inside and outside)....
- The owner cannot accept liability for damage caused by natural forces, natural disasters, nuclear disasters, attacks, strikes, acts of violence and collision with an aircraft or parts thereof.
- There may be work going on near the holiday home. We are thinking for example of road works or construction activities. We cannot accept responsibility for any noise nuisance.
- The landlord is not present on site. In the confirmation e-mail of your booking, as well as in the holiday home, there is a list of contact persons and their telephone numbers. If necessary, you can always contact one of these responsible persons.

Defects

- Should a defect occur in the holiday home during the rental period, the lessor will try to remedy it as quickly as possible to the extent possible. However, defects do not give rise to any form of compensation or refund of rental fees.


- The lessor always tries to offer the house to the tenants in perfect condition, in the unlikely event that one or more defects are present at the start of the rental period, this shall not give rise to any form of compensation or refund of rent.
- The completion of a guest sheet is compulsory. The tenant must mail this guest form to the landlord at least one week before arrival. The identity of each person who will stay in the holiday home must be stated.
No more persons may use the holiday home than stated in the written confirmation of the booking.
- In case of infringement, access to the holiday home may be denied.
- Subletting is not allowed.

Arrival and departure

- Please strictly observe the arrival and departure times. To guarantee a tidy holiday home, there must be sufficient time for proper cleaning between the departure of previous guests and the arrival of new guests. If your arrival time differs, we ask you to notify us in time. For different departure times, you can also contact the keyholder to check the possibilities.

Check in from 16:00 - Check out 10:00

- The holiday home is at the tenant's disposal from 16:00 on the day of arrival. On the day of departure, the key must be handed over again by 10:00 at the latest.

Cleaning
- The price for basic cleaning depends on the type of accommodation.
- The landlord attaches great importance to the cleanliness of the property. It is highly appreciated if damages are reported to the landlord. The rented holiday home should always be left tidy at the end of your stay. This includes: tidying up the house: putting everything back in its place, tidying up the sink and putting the clean dishes in the cupboard and leaving the holiday home tidy (broom clean).
- The 'normal' final cleaning is compulsory and settled by you in advance. However, you will certainly understand that we ask you to comply with the house rules. We are therefore obliged to charge extra if the following is not in order:
-
- Failure to collect the linen at the agreed place: €25
- Failure to empty the fridge or freezer: €25
- Failure to empty dishwasher or use dishwasher tablets: 25€
- BBQ not cleaned: 25€
- Cleaning of garden and terrace €25/hour
- Cleaning of ovens, kitchen equipment, crockery, etc.: €25/hour
- Damages and shortages of the inventory according to invoice purchase.
- Failure to remove rubbish bags to the containers €25
- Urine, blood or other traces on sheets, duvets, carpets, seat,...: cost of professional cleaning.

Linen

- When taking possession of the house, a linen package is always provided and the beds are made. At the end of the rental period, you are requested to remove the linen from the beds (only leave the mattress protector on the mattress) and collect it per room. Please fold the duvets and place them on the beds. We ask that you do not wash the sheets yourself.

Guarantee

- The holiday home has valuables and the deposit serves to compensate for any mishaps or damage.
- Complaints regarding the inventory and existing damage will be accepted up to 4 hours after your arrival. These should be reported to the keyholder or his representative on site.
- Accidents may occur, but immediate repair prevents worse damage.
- The tenant is responsible for the holiday home and its contents, and is expected to use it with due care.
- The deposit will be refunded in the week following the legal deadline of 14 days after departure, but only if all these requirements are met:
- No damage was caused to the property or its contents
- No fines have been imposed due to illegal activities, pets, subletting or services ordered during the stay
- The property was cleaned up, all waste was disposed of in the appropriate containers and all used kitchen inventory was cleaned and put away
- All keys were returned and the property was left locked
- No linen was lost or damaged
- No early arrival or late check-out occurred
- The tenant has not been evicted from the accommodation by the landlord or the police If any of these cases do occur, the deposit will be retained to reimburse and to the extent of the amount of the damage.

- The inspection of the holiday home is done at the time of cleaning. It is therefore at the time of cleaning that damage, loss or breakage can be identified. If everything is left in good order and no damage or breakages are found, your deposit will be returned by bank transfer no later than two weeks after your stay.
- If the damage exceeds the amount of the deposit, the tenant is obliged to make an additional payment within a week of being notified. A conflict about any damage is a conflict between the owner and the tenant. The owner decides on the deposit.
- If one breaks something, it is advisable to keep the broken pieces aside for owner or the person in charge. This way, the latter can identify which broken piece it is and prevents discussions and misunderstandings. In case of an accident or dispute, it is best to communicate with the person in charge and/or the owner.

Maximum number of persons/extra persons

- The house description on the website states the maximum number of people allowed to stay in the holiday home. Under no circumstances can this number of persons be exceeded. If it is exceeded, the rental agreement will be considered legally terminated and access to the holiday home will be denied without any claim to reimbursement of rent. Children under 1 year of age are not counted but must be mentioned in advance.
- If the maximum number of people is exceeded, the holiday home will no longer comply with the Comunidad Autónoma de Valencia's fire safety and fire insurance regulations.
- If additional people come to stay in the holiday home without the landlord's knowledge, a claim of 25% of the rent per additional person will immediately arise, which will be deducted from the deposit.

Pets
- Pets are not allowed inside or in the garden, with the exception of companion animals for people with motor, hearing or visual impairments. This must be reported to the landlord in advance.
If it is found that the tenant does bring a pet into the holiday home, the landlord may retain the rental deposit as compensation.

Disputes
- Spanish law applies to the rental agreement. Any disputes that cannot be settled amicably shall be submitted to the jurisdiction of the courts of Comunidad Autónoma de Valencia, being the location of the holiday home.